Vacation Rental Software Support
We’re here for you when you need us most.
Moving to a new Vacation Rental Software platform is never easy. As such, Escapia is committed to providing the best software support available to professional vacation rental managers. Our professional Technical Support team is measured on resolving problems efficiently and improving client satisfaction. Based entirely in the U.S., all of our support personnel are full-time employees of Escapia, and are committed to our clients’ success.
Web-Based Tracking
Every customer question or problem is assigned a case number and managed through a sophisticated web-based tracking system that provides every member of the Technical Support team the information they need to coordinate activities. This results in the support team’s ability to pursue the right answers and solutions until the case is resolved to the client’s satisfaction.
Working With Support
Escapia’s Technical Support team can be contacted via phone or e-mail, whichever you prefer. The response time commitments are the same regardless of the method you use. In addition, Escapia also provides a Customer Support Portal that you can access 24 hours a day, 7 days a week to view a library of Technical Support articles, how-to videos and tutorials. At Escapia, ours is to do everything we can to provide the help you need, when you need it. After all, it’s all about people and relationships. We never forget that.