V12.NET End-of-Life

Your Questions Answered

End-of-Life Process Details

Starting on December 1, 2021, you will no longer be able to access any parts of V12.NET. It is vital that you complete your migration to Escapia or another software platform before this date. Every migration timeline is different, so we encourage you to begin your migration by July 1, 2021 at the latest to ensure ample time to transition. To help ensure you export the business data you need, we have compiled a list of key V12.NET reports to run before the end-of-life date.

When we announced the new, consolidated software strategy in July 2019, we committed to providing our customers at least two years from that announcement to transition to a new software solution. The December 1, 2021 end-of-life date includes that two years plus several additional months, to give our customers even more time to move to Escapia or another solution that is right for their business. 

We will continue to support V12.NET up until the end of life date of December 1, 2021. Beyond that date, we will no longer provide access to V12.NET, and support teams will no longer be available for questions — regardless of whether you migrate to Escapia or another software solution.

Absolutely. We will continue to fix major V12.NET issues, including unexpected downtime, up until the end of life date of December 1, 2021. 

Aside from major bug fixes, there will be no new functionality added to V12.NET software. All resources are now devoted to enhancing Escapia. The sooner you migrate over, the sooner you can start taking advantage of Escapia’s innovative new features like the Performance Dashboard and  Opportunities Hub. If you have listings on Vrbo, it is also more important than ever to move to Escapia or another software that supports Price Consistency — or you may face impacts to your Vrbo search position down the line.

Escapia and Other Software Options

The “Explore Escapia” section of our V12.NET Customer Resources Page includes product demos and additional information on Escapia. We encourage our customers to review these videos first, as they provide a comprehensive overview of the software. For a deeper dive into additional functionality or specific questions about how your business will run on Escapia, please contact us to schedule a follow-up conversation or demo.

Escapia is an industry-leading property management software supporting hundreds of vacation rental companies of all sizes. With over 25 years of development, it is a proven solution featuring robust trust accounting, reservation management, reporting, and more.

When comparing side-by-side, the core functionality of Escapia and V12.NET is more similar than it is different. In fact, features like Lead Management, Automated Payments, Owner Portal, and Mobile Hospitality are exactly the same! And with our focused investment in Escapia, we have been able to develop the most valuable features from V12.NET as enhancements within Escapia. These new features in Escapia include Lockoffs, Fees By Channel, Automated Correspondence — and many more.

If you are concerned about specific functionality needs, please review the product overview videos in Escapia University, then contact us to schedule a conversation or demo.

To determine the cost of migrating from V12.NET to Escapia, our team considers the last 12 months’ total billing for the license count in V12.NET and compares that to Escapia pricing for the same license count. We then take the lower of the two prices. For most customers, this means we can lock in Escapia pricing (including Glad To Have You/Mobile Hospitality and all additional modules) at the current V12.NET rate. However, there are situations where consolidating separate contracts for V12.NET and Glad To Have You can reduce your cost. Please contact us for more information.

Escapia isn’t going anywhere. When we announced the new, focused investment in Escapia, we committed to delivering innovation to you faster — and that’s exactly what we’re delivering. At Rezfest 2019, our team unveiled Escapia’s all-new Performance Dashboard, Opportunities Hub, and modernized user-interface. That momentum continued with our 2020 Escapia product enhancements, including Automated Correspondence, Fees by Channel, and many others. 

As part of Expedia Group, we benefit from continued investment in the company and look forward to bringing more and more innovation to property management software in the years to come. As the travel industry adapts to the new COVID-19 landscape, vacation rentals are a vital part of the Expedia Group portfolio. So Escapia’s relationship with professional property managers remains a major asset to the future of our company.

Preparing for a Move to Escapia

We're launching new features faster than ever! Check out the “What’s New in Escapia” page to see what you may have missed since your last demo; it is updated regularly as new features are released.

For more information on moving to Escapia, please see our V12.NET to Escapia implementation walkthrough. You are also invited to watch this webinar recording featuring the latest migration enhancements. And remember: our dedicated implementation team is here to support you every step of the way — they’ll reach out when your implementation start month begins to schedule a welcome call with you and your team! 

The migration to Escapia takes an average of 12 to 16 weeks. In order to have enough time to be fully trained and using Escapia before the December 1, 2021 end-of-life date, we recommend you schedule your implementation to begin no later than July 2021. Please contact us to secure your spot.

Our training program typically takes 12-16 weeks, including three phone calls and up to eleven training classes. The classes are usually scheduled once per week, two hours per class. However, your Mobile Hospitality setup classes will occur over the same weeks as your Accounting classes.

Escapia and V12.NET no longer offer in-person training. With advances in teleconference technology over the last several years, we’ve found that we can more effectively train your team virtually. The improved, distance-learning process extends the training timeline so we can get deeper into the software with your team. That means more time to learn the system, absorb training and information, complete tasks, and ask questions.

Still have questions? Contact us!

Please send your questions to info@escapia.com and we will get you the help you need.

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