Customer Service through Handshakes and Hashtags

Learn how to provide meaningful customer service to every generation of guest.

Excellent customer service will always be a critical competitive advantage for vacation rental property managers. After all, vacations aren’t something travelers can buy off the shelf and return if they’re unhappy. For property managers, customer service is about proactively meeting the needs of their guests every step of the way, from inquiry to check-out.                    

Easier said than done, right? Not all guests are the same, so a one-size-fits-all approach just won’t work. Download our new white paper, Handshakes & Hashtags, to learn how you can deliver meaningful customer service that speaks to the values and expectations of today’s travelers: Millennials, Generation Xers, and Baby Boomers. Here’s a sneak peek from the white paper about one way you can better serve Generation X.

Make Information Easy to Find

Generation Xers are savvy consumers who value choice and independence. They pride themselves on making informed decisions, thoroughly researching destinations and lodging options through online reviews, social media networks, and traditional news sources like newspapers and magazines. They prefer real-time answers to their questions and are always looking for the best value for their money.

  • Make it easy for Generation Xers to see what sets your properties apart. Take advantage of search engine optimization, keywords, social media, and review sites to position your homes or area as one of a kind.
  • Cut your email response time by creating templates to answer common questions. They’ll appreciate the efficiency.
  • Generation Xers are motivated to buy when they feel they have protections in place. Make your deposit policies easy to read and consider setting forgiving cancellation policies or offering travel insurance for extra peace of mind.


Want to learn more about how you can best serve Generation X, Millennials, and Baby Boomers? Download our customer service white paper!

Download the White Paper
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