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As your response time decreases, your bookings increase! With automated inquiry responses, also known as gladRESPONDER, travelers looking to book a property get an instant email response telling them if the property is available or suggesting an alternative if it’s booked, even if your office is closed for the night.
Our automated inquiry response emails are clean, crisp, and branded to match your property management company. Email templates are fully customizable, so you can send the right message to your guests, and include images and a link to property details in case your guests want to know more.
The system makes it easy for guests to book your property, too. You can include a quick quote of prices populated automatically from your current rates and a “book now” button to capture their reservation while they’re still thinking about their vacation. You can also include special pricing, deals, or packages to incentivize a quick booking.
The smart system recognizes VIPs, “hot leads,” and returning guests–all of which can be set up and flagged automatically. You’ll never miss an important guest when you prioritize your responses, assign them to your top sales agents, and set alerts to follow up as needed.
Because the system tracks and stores leads as they come in, you can filter your leads by date, value of inquiry, or even specific properties to create targeted re-marketing campaigns. For example: if a guest inquired about a property for the holidays last year but didn’t book it, you can promote the same or similar properties to them for the holidays this year.
