Send, receive, and track traveler communications in one place with a unified guest inbox built into Escapia.
Manage guest communications in one place
The Communication Hub seamlessly pulls inquiries and messages from Vrbo right into Escapia. This enables you to manage guest communications in one inbox, without switching between platforms. Even more channels are on the way, making Escapia Communications Hub your one-stop-shop for communications.
Organize communications with ease
Communications Hub offers a clean, easy to use interface to stay on top of guest inquiries and messages.
- Organized grouping categories (such as inquiry, booking, arriving today, post stay, and more)
- Moves conversations to a booked folder once an inquiry becomes a booking
- Alerts for unread messages in the inbox
- Switch messages to an “unread” status as a reminder for follow-up
- Find inquiries from Vrbo and existing bookings by name, reservation, or keywords from conversation thread
Send messages right to a guest’s phone with SMS
Communications Hub also offers text functionality, enabling you to reach a guest wherever they are with a single click.
- Back and forth SMS messaging for Vrbo bookings
- One-way text functionality for all other booking channels
- Messages sent via SMS are marked with “SMS” icon
The Communications Hub is awesome — it's so nice not to have to pop over to Vrbo to respond to a guest.
- Keli Barnhouse, Deer Ridge Property Management
