Communications and guest services

Touch Stay is a digital guidebook software enabling property managers to create a more personal experience and easily share property and area information with their guests. Guests get access via a simple link that is sent to them ahead of their stay — replacing Word Docs, PDFs, print-outs, and complex emails. Property managers can share information and recommendations all in one place, help guests plan their stay with pre-arrival details, and easily update content when things change.

Request a demo     Efficiency case study

OK2Charge is the first integrated and fully automated EV charging solution that enables property managers to monetize EV charging while providing a much desired guest amenity and property differentiator. OK2Charge is on a quest to make this planet greener, cleaner and healthier, by making eco-friendly energy more accessible for electric vehicle (EV) travelers. OK2Charge is doing this by building a network of smart charging stations at thousands of destinations — bringing clean energy to the last mile of vacation travel.

5 ways EV charging adds revenue

Home Concierge is a digital home guide service with a simple platform to answer guest questions without ever leaving the Escapia dashboard. Stay connected to the guest the entire time and provide information on everything from unique home features to favorite restaurants, experiences, and more. 

RueBaRue helps vacation rental management businesses use smart communication to simplify operations, drive revenue, and please guests. The multifaceted RueBaRue Guest Communication Platform enables companies to use text messaging for fast, efficient communication with guests; create guestbooks, area guides, and emergency alerts; schedule automated delivery of these and pertinent information like door and Wi-Fi codes by text and email; score five-star reviews; and much more.

Launched summer of 2017, Xplorie.com is a booking engine exclusively for Xplorie participating properties. The largest activity provider to the vacation rental industry for the past 20 years, Xplorie participating properties have been providing not only beautiful accommodations and exceptional customer service but also complimentary customized activity programs for their guests’ enjoyment. Xplorie’s activity programs are integral to its participating properties’ efforts to drive occupancy, boost guest frequency and loyalty, differentiate themselves from the competition, and increase guest value. With Xplorie, you are providing more than an accommodation, you are providing memories that will last a lifetime.

DACK is an all-in-one guest experience platform that enables operators to provide their guests with a completely digital stay experience from check-in to checkout. DACK's powerful mobile app includes guest verification, digital keys, IoT controls, one-touch WiFi, digital property guides, local recommendations, upsells and more!

Duve is revolutionizing guest experience by offering a truly personalized guest experience suite. Duve helps apartment hosts and hoteliers create a tailored and digital journey for each and every guest – from online check-in flows that meet the exact needs of each guest, to a web-based guest app with relevant content in the guests’ native language, to personalized upsells that increase revenue potential and satisfaction of each guest.

By partnering with more than 150 integration partners, across all major PMS’s, OTA’s, PSP’s, Digital Key providers and 3rd-party vendors, Duve helps transform the way guest experience is provided at thousands of hotels and vacation rentals around the world.

Book a Duve demo     Take a virtual tour of Duve

Get more out of your vacation rentals with ROX360 with no extra work or investment. Together, VayK Design and our Smart Rebooking Engine help your guests design their perfect vacation experience, and keep them coming back to your properties year after year. 

With VayK Design your guests select their ideal vacation gear and experiences. We’ll handle the entire process, from sourcing to delivery and maintenance. Or use Smart Rebooking to leverage the vacation experience your guests enjoy with VayK Design to keep them coming back year after year. Our rebooking engine sends strategically designed messages at optimal times to encourage rebooking, keeping your calendars full while reducing your marketing costs and OTA fees.

Akia is a text-messaging platform designed to help hotels and vacation rentals grow reputation, improve guest experiences and drive more revenue. By utilizing this highly engaging channel, properties have access to service recovery, review management, and contactless tooling to streamline their guest experience strategies.

Escapia partners with Akia to streamline check-ins and guest communications for vacation rentals, all while automatically driving better online reputations. Akia is the all-inclusive platform that enable the smoothest vacations possible for your guests. Akia provides property managers with an easy-to-use, automated solution for managing contactless guest communications and check-in via text messaging, enhancing guest service and streamlining operations, while ensuring the safety of guests and staff. 

Get a demo     SMS Contracts Case Study     Communications Case Study