COVID-19 Resources for Vacation Rental Property Managers

Updated July 2, 2020

On March 11, the World Health Organization (WHO) declared the outbreak of COVID-19 to be a global pandemic. We understand this crisis brings uncertainty to travel and your property management business, and invite you to use this page as a resource for industry guidance on COVID-19. We will also use this page to keep you up-to-date on Escapia enhancements released in response to this challenge.

Answers to the Top Questions We're Hearing from Property Managers

  • According to an April 2020 survey from Vrbo, 77% of travelers are more likely to book a rental with flexible cancellation policies. To appeal to travelers and secure more bookings, consider transitioning to more flexible cancellation policies during the COVID-19 pandemic. For example, in Escapia property managers can select from predefined flexible cancellation policies or create custom cancellation policies set to best serve their needs.
  • According to VacationRentPayment, the best practices for avoiding cardholder payment disputes and chargebacks are to provide flexibility for future travel plans or to allow guests to receive a refund for a booking. If the traveler does not want to rebook for a later date and they purchased travel insurance, they should contact the insurance provider for coverage questions. Travelers can also contact their credit card provider to understand if there are any coverage options associated with using the card even if they did not purchase travel insurance. 

  • For more information on managing chargebacks during COVID-19, you can review this VRMA article and Vrbo’s new article Understand and mitigate the risk of successful chargebacks.

  • Per VRMA's article: “If you are issuing a refund for a reservation made with a credit card, always process the refund on the credit card provided by the traveler. Do not issue a check as the traveler may initiate a chargeback even after receiving the refund payment.” 

[On-Demand Webinar] Navigating the New Normal: A Data-Driven Roadmap to Post COVID-19 Success

Escapia Enhancements in Response to COVID-19

Based on feedback from property managers across the country, Escapia quickly released a number of product improvements to address new challenges related to COVID-19. Contact us to learn more about these new additions and core Escapia functionality.

Here’s what one customer had to say about the recent enhancements:

“Escapia’s new Performance Dashboard is extremely helpful. In just a few clicks, I can see how my business is trending year over year in terms of nights sold, rent, unit occupancy, and more.

With COVID-19, this tool has been essential for tracking the virus’s impact on my business — especially the new cancellations view Escapia added to make it easier to see affected bookings. They even rolled out a brand-new reservations report that contains all the cancellation data I need in one, detailed report.

I wish we had Escapia back in 2010 for the BP oil spill, what took us days back then can now be done in a matter of minutes! Having all this information at our fingertips helps us provide regular updates to our owners, which is so important in times like these. Plus, the booking and cancellation data is super helpful for our vendors, especially housekeeping, so they can prove their losses as well.”

Bill Bender of Bender Vacation Rentals, Gulf Shores, AL


Resources from Our Escapia Business Partners

From housekeeping services to marketing optimization, we partner with hundreds of best-in-class solutions from across the industry. Here are some COVID-19 resources developed by these industry experts:


How Can We Help?

To provide more resources to assist with COVID-19, we’d like to hear your questions. Please submit them in this form, and we will do our best to address your question and update this page.

If you would like to learn more about Escapia or see a demo of our software, please contact us here.

This COVID-19 information is not endorsed by Expedia Group/Vrbo. Neither Expedia Group nor Vrbo make any representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability of this information. For up-to-date information, please refer to the World Health Organization (WHO), the Centers for Disease Control (CDC), and your local health authorities.

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