Expert support staff that knows your name

Escapia isn’t just built for serious operators—it’s backed by them. Our independent support team brings 25+ years of hands-on experience, industry fluency, and personal connection to every conversation. You’ll always talk to someone who gets it—and gets you.

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We don't just answer questions, we solve problems

Our support is more than responsive—it’s reliable, experienced, and woven into the way Escapia operates.

Support Satisfaction Score

Years Average Team Tenure

Years Serving Pro Managers

Our team stays in touch for the long haul—with dedicated onboarding, expert implementation, and industry-trained specialists who understand the business behind the booking.

Serious support for serious operators

Every Escapia support specialist is trained to understand your world, not just the software. From trust accounting to staff onboarding to optimizing Vrbo performance, you’ll talk to someone who’s done it before.

  • Real humans, real knowledge. No outsourced scripts.
  • In-house support backed by years of vacation rental experience.
  • Regular product training + optimization sessions designed to help you scale.

Independent support with powerful connections

Escapia’s support is our own—an expert team that knows your business, not just the platform. But when it matters most, we also collaborate directly with Vrbo’s dedicated support teams to resolve issues faster and drive stronger listing performance.

As part of Expedia Group, Escapia offers the backing of enterprise-grade infrastructure—without the red tape or hotel-centric priorities.

  • Escapia-led support, implementation, and onboarding
  • Seamless collaboration with Vrbo for fast resolutions
  • Connectivity to all major and regional OTA's
  • Expedia Group-backed reliability and security

Support doesn't stop at a phone call

Escapia gives your team everything you need to solve problems, train new hires, and work more efficiently—without waiting in a queue.

Training Video Library

Step-by-step walkthroughs to onboard and optimize

Escapia Knowledge Base

Self-service help articles searchable by topic

Escapia University

Best practices, strategy guides, and learning content curated by our team.

Our team stays in touch for the long haul—with dedicated onboarding, expert implementation, and industry-trained specialists who understand the business behind the booking.

Independent support with powerful connections

Escapia’s expert support, implementation, and onboarding teams work independently—but when it counts, we partner directly with Vrbo support to escalate issues and ensure faster resolutions. 

As part of Expedia Group, Escapia brings the backing of a global leader—without sacrificing the personal, PMS-specific support your team counts on. 

  • Escapia-led support, onboarding, and implementation
  • Direct collaboration with Vrbo for fast resolutions
  • Seamless connectivity to all major and regional OTAs
  • Enterprise-grade infrastructure and reliability from Expedia Group

We don't hype it - we prove it

From your very first day to years down the line, you’ll always have trusted support at your fingertips. 

  • Dedicated onboarding and implementation teams
  • Ongoing live trainings and expert-led webinars
  • Escapia Help Center with step-by-step guidance
  • Clear escalation channels - no jumping through hoops

"Their onboarding team and support teams are in a different league from their competitors."

- Tyler A.

Need help now, or planning for growth tomorrow?

Whether you're troubleshooting or training, we’ve got you covered. Escapia support is just a call (or click) away—and our training resources are available 24/7 to keep your team moving.   

Our team is here. With Escapia, support isn’t a cost center. It’s a strategic advantage.  

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